Among the most important assets of AIA Philippines and/or its subsidiaries (individually and collectively referred to
herein as “AIA Philippines”) is the trust and confidence placed to properly handle information. Customers and
potential customers expect us to maintain their information accurately, protected against manipulation and errors,
secure from theft and free from unwarranted disclosure. We protect the data security of our customers and potential
customers by complying with the Personal Data (Privacy) Ordinance, and all relevant local laws, and ensure
compliance by our staff with strict standards of security and confidentiality.
This statement provides you with notice as to why your personal data is collected, how it is intended to be used, to
whom your personal data may be transferred to, how to access, review and amend your personal data, and our
policies on direct marketing and the use of cookies. By using this website, you are accepting the practices and
policies in this privacy statement. If you object to any practices and policies in this statement, please do not use this
website to submit your personal information to AIA Philippines.
This website is for general information purposes only. While we use reasonable efforts to ensure the accuracy of the
information on this website, AIA Philippines does not warrant its absolute accuracy or accept any liability for any loss
or damage resulting from any inaccuracy or omission. Without prior permission from AIA Philippines, no information
contained on this website may be copied, except for personal use, or redistributed.
AIA Philippines recognizes its responsibilities in relation to the collection, holding, processing or use of personal data.
The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but
failure to do so may limit our ability to do business with or provide services to you. AIA Philippines will not collect any
information that identifies you personally through this website unless and until you buy our products or services,
register as a member, or submit personal information for job application purposes.
This website, and our social media platforms are not intended for persons in jurisdictions that restrict the distribution
of information by us or use of such social media platforms. If this is applicable to you, we would advise you to inform
yourself about and observe the relevant restrictions, and AIA Philippines does not accept liability in this respect.
HOW WE COLLECT DATA.
We will collect and store any information you enter on our website, or provide to us through any other channel. We
may also obtain lawfully collected personal or non-personal information about you from affiliated entities, business
partners and other independent third parties sources. We may also collect some information about your computer or
other devices used when you visit this website.
If you make use of any social media features or platforms, either on our website, an application we provide, or
otherwise through a social media provider, we may access and collect information about you via that social media
provider in accordance with their policies. When using a social media feature, we may access and collect information
you have chosen to make available and to include in your social media profile or account, including but not limited to
your name, gender, birthday, email address, address, location etc. Our access to this information may be limited or
blocked based on your privacy settings with the relevant social media provider.
WHY WE COLLECT YOUR PERSONAL DATA AND HOW IT MAY BE USED?
Personal data is collected for the following purposes:
as a requirement for joining the AIA LifeHackers 2021 Competition, for purposes of identifying, qualifying,
contacting and notifying you about the details, schedules and announcements pertaining to the contest. The
personal data we gathered from you through the Lifehackers.PH website will be retained for a period of
three (3) years.
to process, administer, implement and effect the requests or transactions contemplated by the forms
available on our website or any other documents you may submit to us from time to time;
to design new or enhance existing products and services provided by us;
to communicate with you including to send you administrative communications about any account you may
have with us or about future changes to this privacy statement;
for statistical or actuarial research undertaken by AIA Philippines, the financial services industry or our
respective regulators;
for data matching, internal business and administrative purposes;
to assist in law enforcement purposes, investigations by police or other government or regulatory authorities
and to meet requirements imposed by applicable laws and regulations or other obligations committed to
government or regulatory authorities;
to personalise the appearance of our websites, provide recommendations of relevant products and provide
targeted advertising on our website or through other channels;
other purposes as notified at the time of collection; and
other purposes directly relating to any of the above.
By providing your personal information to us, you accept that AIA Philippines may retain your information for as long
as necessary, to fulfil the purpose(s) for which it is collected in compliance with applicable laws and regulations. AIA
Philippines applies reasonable security measures to prevent unauthorized or accidental access, processing, erasure,
loss or use including limiting physical access to data within AIA Philippines systems and encryption of sensitive data
when transferring such data. Reasonable steps will be taken to delete or destroy the information when it is no longer
necessary for any of the purposes above.
For our policy on use of your personal data for promotional or marketing purposes, please see the section entitled
“Use of Personal Data for Direct Marketing Purposes”.
WHO MAY BE PROVIDED WITH YOUR PERSONAL DATA?
Personal data will be kept confidential but may, where permitted by law and where such disclosure is necessary to
satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal
data to the following parties (for our policy on sharing of your personal data for promotional and marketing purposes,
please see the section entitled “Use of Personal Data for Direct Marketing Purposes”):
any person authorised to act as an agent of AIA Philippines in relation to the distribution of products and
services offered by AIA Philippines;
any agent, contractor or third party service provider (within or outside AIA Philippines) who provides
administration, data processing, telecommunications, computer, payment, debt collection or securities
clearing, technology outsourcing, call centre services, mailing and printing services in connection with the
operation of AIA Philippines business and AIA Philippines provision of services to you;
any member company of AIA Philippines in relation to the provision or marketing of insurance services;
any agent, contractor or third party service provider (within or outside AIA Philippines) including companies
that help deliver our services, such as reinsurance companies, investment management companies, claims
investigation companies, industry associations or federations;
other companies that help gather your information or communicate with you, such as research companies
and ratings agencies, in order to enhance the services we provide to you; and
government or regulatory bodies or any person to whom an AIA Philippines company must disclose data: (a)
under a legal and/or regulatory obligation in that jurisdiction applicable to that particular AIA Philippines
company; or (b) pursuant to an agreement between the AIA Philippines company and the relevant
government, regulatory body or other person.
In relation to any personal data collected by us whilst providing any services in respect of our mandatory provident
fund master trust schemes, such personal data would only be transferred to the above parties for the purpose of
providing any mandatory provident fund related services. From time to time, we may purchase a business or sell one
or more of our businesses (or portions thereof) and where permitted by law your personal data may be transferred or
disclosed as a part of the purchase or sale or a proposed purchase or sale. In the event that we purchase a business,
the personal data received with that business would be treated in accordance with this privacy statement, if it is
practicable and permissible to do so.
Where permitted by law, your personal data may be provided to any of the above parties who may be located
in the Philippines or outside of the Philippines. Your information may be transferred to, stored, and processed in
the Philippines or any other jurisdictions where any AIA Philippines company is located, or jurisdictions where a third
party contractor is located or from which the third party contractor provides us services. By providing us with your
personal information or using our services or our website or applications, you consent to the transfer of such
information outside your jurisdiction to our facilities or to those third parties with whom we share it as described
above.
ACCESS RIGHTS TO PERSONAL DATA
You have the right to:
verify whether AIA Philippines holds any personal data about you and to access any such data;
require AIA Philippines to correct any personal data relating to you which is inaccurate; and
enquire about AIA Philippines policies and practices in relation to personal data.
access, correction or other queries relating to your personal data
suspend, withdraw or order the blocking, removal or destruction of his or her personal data from the
Company’s filing system as allowed by provisions of the data privacy act and its implementing rules and
regulations.
object to the processing of his or her personal data as allowed by the provisions of the data privacy act and
its implementing rules and regulations
Philam Life has the right to charge costs which are directly related to and necessary for the processing of any
personal data access request.
USE OF PERSONAL DATA FOR DIRECT MARKETING PURPOSES
In addition to the purposes set out above, where permitted by law, AIA Philippines may use your name and contact
details for promotional or marketing purposes including sending you promotional materials and conducting direct
marketing in relation to the following products, services, advice and subjects: insurance; annuities; Mandatory
Provident Fund/Occupational Retirement Schemes Ordinance Fund wealth management; investment; banking;
financial services; credit cards; medical/health treatment; educational; recruitment; training; reward/loyalty/privilege
programmes; charitable/non-profitable causes; (“Classes of Marketing Subjects”). However, in relation to any
personal data collected by Philam Life whilst providing any services in respect of our mandatory provident fund
master trust schemes, such personal data would only be used for promoting or marketing any products or services
that are directly related to our mandatory provident fund schemes.
For the purposes of direct marketing, we may, where permitted by law, provide your personal information (with the
exception of any personal data collected by AIA Philippines whilst providing any services in respect of our mandatory
provident fund master trust schemes) to providers (whether within or outside of AIA Philippines) of any of the Classes
of Marketing Subjects described above and call center, marketing or research services so that they can send you
promotional materials and conduct direct marketing in relation to the products and services they offer (these materials
may be sent to you by postal mail, email or other means). Where permitted by law, we may provide your personal
data to providers (whether within or outside of AIA Philippines) of any of the Classes of Marketing Subjects for gain.
Before using or providing your personal data for the purposes and to the transferees set out in this section, we may
be required by law to obtain your written consent, and in such cases, only after having obtained such written consent,
may we use and provide your personal data for any promotional or marketing purpose.
The types of personal data that Philam Life would use and provide for direct marketing purposes as described above
are your name and relevant contact details, although we may possess additional personal data.
If your consent is required, and you provide such consent, you may thereafter withdraw your consent to the use and
provision to a third party by Philam Life of your personal data for direct marketing purposes and thereafter AIA
Philippines shall cease to use or provide such data for direct marketing purposes.
If you have provided consent and wish to withdraw it, please inform us by writing to the address in the section on
“Access Rights to Personal Data” or sending us an email to philamlife@aia.com. Any such request should clearly
state details of the personal data in respect of which the request is being made.
USE OF COOKIES
Cookies are unique identifiers placed on your computer or other device by a web server, which contains information
that can later be read by the server that issued the cookie to you. AIA Philippines may use cookies on various
websites we maintain. The information collected (including but not limited to: your IP addresses (and domain names),
browser software, types and configurations of your browser, language settings, geo-locations, operating systems,
referring website, pages and content viewed, and durations of visit) will be used for compiling aggregate statistics on
how our visitors reach and browse our websites to help us understand how we can improve your experience on it.
Such information is collected anonymously and you cannot be identified unless you have logged on as a member.
We use such data only for website enhancement and optimization purposes. The cookies also enable our website to
remember you and your preferences, and tailor the website for your needs. Advertising cookies will allow us to
provide advertisements on our websites that are as relevant to you as possible, e.g. by selecting interest-based
advertisements for you, or preventing the same advice from constantly reappearing to you.
Most web browsers are initially set up to accept cookies. If you do not want to receive cookies, you can disable this
function in your browser settings. However, by doing so you may not be able to fully enjoy the benefits of our
websites and certain features may not work properly.
EXTERNAL LINKS
If any part of this website contains links to other websites, those sites may not operate under this privacy statement.
You are advised to check the privacy statements on those websites to understand their policies on the collection,
usage, transferal and disclosure of personal data.
AMENDMENTS TO THIS PRIVACY STATEMENT
AIA Philippines reserves the right, at any time and without notice, to add to, change, update or modify this privacy
statement, simply by notifying you of such change, update or modification. If we decide to change our personal data
policy, those changes will be notified on our website so that you are always aware of what information we collect, how
we use the information and under what circumstances the information is disclosed. Any such change, update or
modification will be effective immediately upon posting.
